Person Centered Planning (PCP)

  • What we need to know to deliver personalised services.
  • What is important to the person?
  • What is the best way to support the person?
  • How does the person communicate and make decisions?
  • How are we doing in delivering personalised services?

There are a number of ways to start using person centred planning within organisations and to make this approach standard practice in service delivery.

Options include
• Create one page profiles for individuals that lead to action
• Implement person centred reviews*
• Use person centred planning and thinking in support planning

 

ONE PAGE PROFILES

A one page profile is way to set out information about what people appreciate in an individual, what is important to them and how they want to be supported.

It can be created by looking at what is working and not working for the person and what needs to happen to change what is not working.

This can result in big, small or everyday changes, for example rearranging an older person's support so she can go to the theatre once a month.

Person centred thinking is a way of helping people to work out what they want and the support they need. It then shows how they can get that support. This is central to self directed support.
One page profile is the beginning of a person centred plan.

*A person centred review is a person centred approach to the annual reviews required in all services. It is a specific process that takes about an hour. It requires a trained facilitator who helps the meeting along by asking the following questions.

  • What do we appreciate about the person (this may be called ‘like' or ‘admire')?
  • What is important to the person now
  • What is the ‘best support' for the person to stay healthy and well
  • What are the questions / issues to resolve for this person?
  • What is working and not working from the person's perspective?
  • What is working and not working from the staff and managers perspective
  • What is working and not working from others' perspective (e.g. health professionals and care manager)?